The customer didn't speak any english

I work for a cannabis dispensary that is located two miles from a huge International airport.

There are always people in the cannabis shop that are not from this country and many of them do not speak english.

We have several Spanish speaking employees and one employee that speaks french. We do our best to try to effectively communicate with each one of our customers. Sometimes that task can be difficult from time to time. On Monday afternoon I was working at the cannabis shop and a customer came into the store for the first time. The customer wanted edibles, but that’s all I could tell. The lady stood in front of the edibles display and she was trying to point to the items that she wanted. There is about 10 ft distance between the counter and the area where the animals are kept. It was difficult for me to understand which one the woman wanted. I finally decided to let her move to the area behind the counter so she could pick out the products that she wanted. My boss saw that I was letting a customer into the employee area and she was very unhappy. After I charged the customer and the woman left, I told my boss that she did not speak any english. My boss told me that I am not allowed to let anyone behind the counter, even if I can’t understand what they are saying. I think it is a silly rule, but I have to do what the boss tells me to or risk losing my job.

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